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Have you ever wondered, how you can measure service quality? The quality evaluation of service is not only the result of the service performance, but also the process itself. When evaluating a product, the customer solely assesses the functions, appearance and results of the product. In service however, the core evaluation criteria is the perception of the customer. If he or she is dissatisfied…

Shorter – faster – more transparent – shortened life cycles and ever faster changes, are taking business processes in a new direction. Customers expect accelerated business transactions, one-stop-shop solutions and supply chain transparency. A new networking between customers and business partners in the value chain is needed.

From Amazon to Uber – platforms are everywhere. Platforms have proven themselves to be a promising and futuristic way to execute new business models. However, how can the industrial branch and the B2B market benefit from this trend?

Through the digitalization of the company, communication can be established between machines and employees. For this purpose, products are equipped with RFID chips. These send data with information about the production status, the position or errors to the cloud. In this way, employees can identify a potential problem at an early stage and rectify it quickly.